FAQ’s

Please place your order as early as possible, as quantities are limited and reservations are filled on a first-come, first-served basis. Stall mats are not guaranteed without a confirmed reservation and payment.

Yes. If paying by check, payment must be received no later than 14 days prior to the scheduled installation date. Orders paid by check must be placed via phone or email. Stall mats will not be installed if payment has not been received by the deadline.

Refunds are available only if requested more than 14 days prior to the scheduled installation date. No refunds will be issued within 14 days of installation or after stall mats have been installed, for any reason. Please refer to our Returns & Refunds Policy for full details.

No. Renters are responsible for providing their own shavings or bedding for their stalls.

Yes. All stall mats are power washed and sanitized with Sani-T-10 after each use to ensure cleanliness and biosecurity.

Please add additional bedding, as chewing often indicates insufficient coverage. If the issue continues, contact us immediately and we can apply an organic chew deterrent to the mats.

Please contact us directly. We will determine availability and whether we can service your event.

The renter is financially responsible for any damage beyond normal wear and tear. Damaged mats will be charged at replacement cost, in accordance with our rental terms.

Please notify us in advance of any date changes. While we will make reasonable efforts to accommodate, changes are subject to availability and scheduling and cannot be guaranteed.